Returns & Exchanges

RETURN POLICY

Didn’t work out for you? No worries, we have a 14 day return window for you to return your item(s) to us. To be eligible for a return, your item must be in the same condition that you received it, unused, with all tags, and in its original product packaging. 

Please note: customers are responsible for return shipping costs.

All sale items are considered Final Sale and are not eligible for a return or exchange.
We offer returns through our return portal for either store credit, a refund in the original form of payment or an exchange for a different product. If you would like to return or exchange an item, please send us a request for a return authorization within 14 days of delivery date by starting the process on the link here. All returns must be shipped back to us within 5 days of the request approval.

We offer returns for a refund in the original form of payment or an exchange for a different color. To return an item please follow the steps below to create a return authorization.

1. Click here for our Return Portal to start your return.
2. Enter your order number and email address associated with the order.
3. Select the item(s) you wish to return.
4. Choose the correct reason for your return.
5. Select the credit method you prefer (return or exchange).
6. Once approved, you will be contacted via email 
7. Please allow 7 - 10 business days for your return or exchange to processed once it arrives at our warehouse.

- Returns must be returned with any additional gifts included with your purchase for a full refund. If gifts are unreturned, we will charge you for these items and they will be deducted from your refund.

- Initial shipping charges cannot be refunded.

- Orseund Iris reserves the right to refuse any returns which do not meet our return policy requirements or are returned without authorization. 

- Any items purchased on sale or from the Archive Sale are considered FINAL SALE and cannot be returned or exchanged. 

STORE CREDIT

We happily issue store credit in the form of a gift certificate. Simply use your unique gift certificate code for payment at checkout on your next order with us! Store credit expires after a year.

EXCHANGES

We will accommodate an exchange for items purchased through our website. The exchanged item must be the same style in a different pattern / color. For a different style, please return your original item(s) and place a new order online separately. Exchanges are only processed upon receipt and inspection of returned item(s) and are based on stock availability. Exchanged items are shipped free of charge on domestic  orders (orders being shipped to customers). 
Once the exchange item is received, we will send out your exchange request as soon as possible while notifying you with new tracking. 

DEFECTIVE ITEMS

If an item is received damaged or defective we will not issue a refund. We do not accept returns or exchanges for worn or used items. 

RETURNED TO SENDER / REFUSED PACKAGES

Orders refused or deemed undeliverable by FedEx will be returned to our warehouse. We will contact you via email before cancelling the order. Customers who still want to receive the package must pay for a new shipping label to reship the order.

Javiera Varas Kids is not responsible for lost and/or stolen return packages. 

Please email all policy questions or comments to hello@javieravaras.com