Orders & Shipping

ORDER PROCESS

Please allow 2-3 business days for your order to be processed and packed prior to shipping. Order delivery time depends on shipment courier and destination. Delivery times are provided as a guideline only, and do not take into account possible delays caused by payment authorization, stock availability, and/or delays due to customs. JavieraVarasKids delivers worldwide. Please allow 24 hours for your tracking number & shipping label to update.

ORDER CANCELLATION

Our order fulfillment team processes your order upon receiving it and within the hour of your order being placed. Once a shipping label has been created it is not possible to cancel your order. Please reach out to hello@javieravaras.com within one hour or less of placing your order if you want to try to cancel it. It is not a guarantee that we can cancel it as it may have already shipped.

PRE ORDER

For items listed as pre order, please expect delivery within the delivery date window stated on the product description. For more information on your pre order, please inquire at hello@javieravaras.com

USA SHIPPING

All domestic orders and shipments placed with us online will be processed and shipped via FedEx 2Day. Delivery takes 2-3 business days, pending payment authorization and verification. Expedited shipping via FedEx Priority Overnight is available for domestic orders. Expedited shipping will only be processed during business hours, Monday-Friday. Please check our home page banner for updates on studio closures.

USA SHIPPING COSTS

Domestic US orders will be shipped via FedEx 2Day. To estimate shipping and tax fees select state and zip code upon checkout. JavieraVarasKids is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

P.O. BOXES

Please note that UPS and FedEx is unable to deliver to P.O. Boxes or APO/FPO addresses. If you entered a P.O. box as your delivery address, we will reach out to you via e-mail to get an alternative address which may delay your delivery.

LOST OR MISSING PACKAGES

If your tracking information shows that your package was delivered but you can’t find it, please verify the shipping address. Look for a notice of attempted delivery and/or see if someone else accepted the delivery on your behalf. Please contact us at hello@javieravaras.com so that we can do our best to assist you. However, we will not replace merchandise that has been misplaced due to theft or a package being left outside for any length of time. We are not responsible once the package is in the hands of a delivery carrier such as (but not limited to) USPS, FedEx or UPS.
We will not refund or reship packages that have been marked as delivered by the carrier. We do not file claims on behalf of customers for missing packages.

INTERNATIONAL SHIPPING

International orders shipped to countries other than the U.S. via DHL Worldwide shipping are shipped Delivery Duty Paid DDP. All applicable duties and taxes for the order are paid at checkout. 

TAXES & DUTIES

Orders that are designated for shipment to countries outside of the U.S. may be subject to local taxes, customs, duties, and fees levied by the destination country ["Import Fees"]. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. Regulations for import duties and taxes vary by country and we are unable to control these costs or predict their amount. If you refuse a shipment from JavieraVarasKids, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to JavieraVarasKids.